Effective Date: 02/01/2025

Big Yellow Services ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring compliance with the 2025 Federal Communications Commission (FCC) regulations regarding SMS and phone communications. This Privacy Policy outlines how we collect, use, and protect your personal information in relation to SMS and phone interactions.

1. Information We Collect

When you interact with us via SMS or phone, we may collect the following types of information:

• Personal Information: Name, phone number, and any other information you provide.

• Communication Data: The content of SMS messages and phone calls, including call duration, frequency, and timestamps.

• Technical Information: Mobile carrier details, device information, and metadata related to SMS and phone communications.

2. How We Use Your Information

We use the collected information for the following purposes:

• To communicate with you via SMS and phone regarding our services, updates, and promotions.

• To provide customer support and respond to your inquiries.

• To comply with legal and regulatory requirements.

• To prevent fraud, unauthorized access, or other security concerns.

• To analyze and improve our services and user experience.

3. SMS and Phone Consent

By providing your phone number, you consent to receive SMS and phone communications from us. You may opt out at any time by replying "STOP" to SMS messages or contacting us directly. Message and data rates may apply.

4. Sharing and Disclosure

We do not sell or share your personal information with third parties except in the following situations:

• With service providers who assist in delivering our SMS and phone services.

• When required by law, regulation, or legal process.

• To protect our rights, property, or safety, or that of our customers.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain SMS and phone-related data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights and Choices

• Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP."

• Access & Correction: You may request access to or correction of your personal information.

• Do Not Sell My Information: We do not sell your personal data, but you may contact us if you have concerns.

8. Changes to This Policy

We may update this Privacy Policy periodically to comply with new regulations or reflect changes in our practices. The updated version will be posted with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us at:

Big Yellow Services LLC
1658 Whites Kennel Rd. Burlington NC 27215
336-313-0500